Currently couriers have 'authority to leave' for all NIQUE parcels until social distancing rules are eased.



You will be able to find the delivery details of your order in the shipping confirmation email, which is sent to you when your order is dispatched. You can also find your tracking number details by logging in to your account on the website, and viewing the 'Orders' section. If you are having trouble finding this email, or your tracking number on the website, you can email esales@nique.com.au to enquire about the status of your parcel. 


If your order has been delivered to your address, but you are unable to find it, please check areas surrounding your mailbox for your parcel; the driver might have put your parcel in a safe place, where it's not visible from the street. 


DOMESTIC (AUSTRALIAN ORDERS) 

If you were not home when your parcel was attempted to be delivered, a notice from Australia Post will be left to re-direct you to your nearest post office to collect your parcel. There is a 10-day holding period at the post office for you to collect your parcel; with a second notice delivered to you following the fifth day of holding. Failure to pick up the parcel within the 10-day holding period, will result in the parcel being sent back to our fulfilment centre in Balaclava, VIC. If we receive a 'return to sender' parcel, we will reach out to you to discuss next steps.


Note: Australia Post delivery times begin at 7am for residential addresses, and 9am-7pm (AEST) for business addresses.


INTERNATIONAL ORDERS

If you were not home when your parcel was attempted to be delivered, a notice from the respective courier company will be left to re-direct you to your nearest location to collect your parcel, (or retry delivery in locations that this services is provided). Failure to pick up the parcel within the timeframe specified by the courier, will result in the parcel being sent back to our fulfilment centre in Balaclava, VIC. If we receive a 'return to sender' parcel, we will reach out to you to discuss next steps.