Within 3 months of purchase, a minor fault will be repaired by us with no cost to the customer.
A minor fault is a problem that is easily fixed, such as a loose button or hem.
For a major fault, a replacement or a refund will be offered, depending on the customer’s choice.
A major fault is a problem that would have stopped someone from buying it if they’d known about it:
- it is unsafe
- it is significantly different from the sample or description
- it doesn’t do what the business said it would, or what the customer asked for and can’t easily be fixed.
Please email email@example.com for further information and assistance on wether your item is faulty and your next steps.