Within 3 months of purchase, a minor fault will be repaired by us with no cost to the customer.

A minor fault is a problem that is easily fixed, such as a loose button or hem.

For a major fault, a replacement or a refund will be offered, depending on the customer’s choice.

A major fault is a problem that would have stopped someone from buying it if they’d known about it:

  • it is unsafe

  • it is significantly different from the sample or description

  • it doesn’t do what the business said it would, or what the customer asked for and can’t easily be fixed.

Please email esales@nique.com.au for further information and assistance on wether your item is faulty and your next steps.