Returns & Refunds

What if the item I received is not what I ordered?
If you have received an incorrect item, please get in touch with our customer support team as soon as possible. We will be more than happy to arrange for th...
Wed, 27 May, 2020 at 9:06 PM
Online & Store Credits
Credit vouchers (also know as gift cards) can be obtained when returning a full price or sale item (excludes items marked 'FINAL SALE'). You can g...
Mon, 16 Nov, 2020 at 1:27 PM
Have you received my return?
Returns sent back via Australia Post generally take 2-7 business days to reach our warehouse (we are seeing much longer timeframes for those customers who a...
Mon, 16 Nov, 2020 at 1:40 PM
How will I be refunded?
All refunds are reverse transactions back to the same payment method you used when you placed your NIQUE order.  Your funds will be deposited into your ...
Mon, 16 Nov, 2020 at 1:53 PM
Can I return accessory products?
Due to hygiene reasons we are unable to accept returns for earrings and other jewellery due to 'change of mind' or 'unsuitable' reason...
Mon, 16 Nov, 2020 at 1:44 PM
My item is faulty what should I do?
Within 3 months of purchase, a minor fault will be repaired by us with no cost to the customer. A minor fault is a problem that is easily fixed, such as a...
Wed, 27 May, 2020 at 9:06 PM
Returns Policy
Your returns will be processed within three business days, once received. Couriers are experiencing significant delays, we recommend that you use the r...
Thu, 27 May, 2021 at 1:59 PM